Music formats
Our music catalogue is available in multiple formats to suit your preferences. You may purchase our music as physical vinyl records, delivered via postal service, or as digital downloads, available for instant access upon purchase.
Our catalogue is also widely available through various online platforms, retailers, and physical stores around the world and can be streamed on popular platforms. We aim to make our music easily accessible, allowing you to enjoy it in the format and through the channels that best suit your needs.
Stock
The stock levels of all products in our online store are updated in real time. If a product is unavailable, it will not be possible to place an order for it.
Order confirmation
Upon placing an order, you will receive an email confirmation containing the details of the items ordered and the total cost.
Adding items to an existing order
When placing an order of physical products, you can always order multiple items. However, we are unable to accommodate requests for adding items to an existing order or merging multiple orders into a single shipment.
Ordering options
We only accept orders for music products through our secure online store. While orders cannot be placed via email or phone, we are happy to provide additional information about our products before you make a purchase. Please do not hesitate to contact us.
Checkout process issues
If you encounter problems while shopping, it could be due to a few reasons. Firstly, if you are ordering from a firewalled company network or a non-standard PC/Mac unit (such as a games console), the shopping cart may not function properly. To avoid this issue, we suggest using a regular stand-alone PC/Mac or mobile whenever possible. Another cause of problems could be due to the security settings on your web browser being set too high, which can prevent your computer from communicating with our server. If you are using Internet Explorer, try adjusting the security level slider to a medium setting. For other browsers, ensure that "Java", "JavaScript", "Cookies," and other necessary features are enabled in the browser settings. If the issue persists, please contact us for assistance.
Accessibility
If you are unable to afford our products, please feel free to reach out. We will do our best to ensure that you can enjoy and access our music at no cost.
Information
If you have any questions or concerns regarding your order, we encourage you to contact us as soon as possible by sending an email at office@oxmose.com.