International shipping
We offer worldwide shipping for our entire catalogue, reaching even remote locations. Please note that certain regions affected by conflict may face shipping restrictions or limitations due to circumstances beyond our control.
Shipping costs
The shipping fees are calculated dynamically based on your region and the number of items in your order. The exact shipping cost will be displayed at checkout before you complete your purchase.
We do our utmost to keep our pricing fair and transparent, regularly updating our rates in line with postal pricing fluctuations.
Should you have any additional inquiries, feel free to reach out to us via email at office@oxmose.com.
Delivery time
We strive to offer the fastest delivery times possible and guarantee order processing within a maximum of 10 days. Deliveries are typically estimated to arrive within 30 days, depending on your location and factors such as customs procedures, but also peak season demand or adverse weather conditions. We appreciate your patience and understanding in the event of any exceptional delays.
Specific delivery date
Unfortunately, we are unable to guarantee delivery on or before a specific date. While we make every effort to dispatch orders as quickly as possible, we have no control over the exact delivery date.
Order condition and quality
We take great care in packing your items securely to protect them during transit and strive to ensure that your order arrives in excellent condition. If you encounter any issues with our packaging or the condition of your order upon arrival, we value your feedback and encourage you to contact us so that we can find a suitable solution, including a replacement if necessary.
VAT and customs charges
Oxmose company is based in France and it operates from Bucharest, Romania in the European Union. If you are located outside the European Union, please be aware that you will be responsible for any local taxes, import VAT, duties, clearance charges, and any such charges imposed by the customs authority of the destination country, which may be applied upon the arrival of your parcel.
To learn more about potential import taxes and duties imposed by the customs authority in your country, we recommend contacting your local customs office or postal service.